Where do we ship?

We currently ship to Spain, the EU, the UK and the USA.

What are the shipping rates?

The shipping price will vary depending on the country you are in and the total weight and size of your order. You can check the final price before making the payment. Customs charges are not included.

Check our complete shipping policies here

Digital products available worldwide!

No matter where you are from, you can track your order in detail by entering the code that was given to you on this website!
https://parcelsapp.com/

Our digital posters are designed to be easy to print in standard sizes. This means they are optimized in DIN format, which is a common ratio used for printing (like A4, A3, etc.). So you can print them without worrying about complicated size adjustments!

All ILUS by Coni files (except the Akuma No Mi collection) have a resolution of 3508x4961 pixels. The Akuma No Mi collection has a resolution of 1748x2480 pixels. (We are working to improve this as soon as possible) Here are the recommended print sizes for each:

For 3508x4961 pixel files:

• High quality (300 dpi): 29.7 cm x 42.0 cm
• Good quality (150 dpi): 59.4 cm x 84.0 cm

For the Akuma No Mi collection (1748x2480 pixels):

• High quality (300 dpi): 14.8 cm x 21.0 cm
• Good quality (150 dpi): 29.6 cm x 42.0 cm

Yes, all our designs are created from scratch by our designer and are protected by copyright. All designs are inspired by animes, mangas, series and movies in order to make fans happy.
Any unauthorized use, copying or distribution of the designs in ILUS by Coni is prohibited.

ILUS by Coni is not responsible for errors in the shipping address provided by the customer.

Please verify your shipping address carefully before completing your order. If you notice an error in your address after completing your order, please contact us to complete the missing information before your order is shipped. In case of return of the package to the origin, a new payment for the shipping cost will be required to resend the package.

Thanks to the front protection made of polystyrene plastic, the frames are lighter and safer.

Fibreboard is a stable and durable material made from surplus wood from the timber industry. A resistant outer layer of paint or laminate is added to the board.

At ILUS by Coni, we want you to be satisfied with your purchase, but because we are a small brand, we accept returns and exchanges only under the following conditions :

Conditions for Changes and Returns

1. You have a period of 30 calendar days from the date of receipt of the order to request an exchange or return.
2. Products must be in perfect condition, unused and in their original packaging. For hygiene and safety reasons, we do not accept returns of damaged products or those showing signs of use.
3. Shipping costs arising from the return or exchange are the responsibility of the customer . This includes both the return shipping of the product to our store and the shipping of the new product, in the case of exchanges.
   

Return Process

To request a return or exchange, please:

1. Contact us: as soon as you detect any problem through our email info@ilusbyconi.com or our contact form , indicating the order number and the reason for the return or exchange.
2. Package the Product : Make sure to package the product securely so that it does not get damaged during shipping.
3. Shipping and Tracking : Please send the package back to us and, if possible, provide us with a tracking number so we can monitor the return. We will notify you as soon as we receive the item and proceed with the exchange or issuance of a store credit.
   

Refunds

• Refund Method : Returns will be processed as store credit , except in exceptional cases of defective products or shipping errors. In these cases, we offer a full refund in the original form of payment.
• Customized or Discounted Products : We do not accept returns or exchanges on customized, sale, or limited edition products unless they have manufacturing defects.

Damaged or Defective Products

If the product arrives damaged or defective, we ask that you contact us immediately. In these cases, we will cover the return costs and send you a replacement or refund at no additional cost.